Shipping policy

Shipping Policy – Nayura

At Nayura, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your orders are processed and shipped.

Order Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.

If we experience a high volume of orders, processing may take slightly longer. In such cases, we will notify you via email or WhatsApp.

Shipping Locations

We currently ship across India.

Estimated Delivery Time

  • Within Kerala: 3–7 business days

  • Other Indian States: 5–10 business days

Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before payment.

  • Free shipping offers, if available, will be mentioned on the website or during checkout.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or WhatsApp, allowing you to track your shipment in real time.

Delays & Exceptions

While we strive to deliver on time, Nayura is not responsible for delays caused by:

  • Courier partner issues

  • Natural calamities

  • Incorrect or incomplete delivery address

  • Government restrictions or lockdowns

Address & Delivery Responsibility

Please ensure that your shipping address and contact details are accurate at the time of placing the order. Nayura will not be responsible for delivery failures due to incorrect address information provided by the customer.

Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with clear photos/videos of the package and products.